Available payment methods are displayed at checkout and may vary by location, currency, and payment-provider availability. Only the options offered for your order at checkout can be used.

A payment logo elsewhere on the website does not guarantee that the method is available for every customer or transaction.

Review the currency, item prices, discounts, shipping charges, and applicable taxes shown before confirming your purchase. The total presented at checkout is the amount charged by the store.

Your bank or payment provider may apply its own currency-conversion or international-transaction fees. Import duties or local charges, where applicable, are addressed in our Shipping Policy and any checkout disclosures.

Our store uses Shopify checkout and the payment providers made available at checkout to process payment information. Full payment-card credentials are handled by the relevant payment processor rather than sent through ordinary customer-support messages.

Security controls help protect checkout, but no online system can eliminate every risk. Keep your device secure and verify that you are shopping on cortanew.com before entering payment information.

Provide accurate billing and contact information and use a payment method you are authorized to use. Your payment provider may ask you to complete additional authentication.

For some orders, additional checks may be needed before fulfillment. Our team may contact you about order information, but will not ask for your password, full card number, card security code, or one-time banking code.

If payment fails, check your billing details, available funds, and any authentication request from your provider. Contact your bank or payment provider if the reason for a decline is unclear.

Before retrying, check whether you received an order confirmation. A pending authorization may appear before a transaction is completed or released; your payment provider can explain its status.

Approved refunds are normally returned to the original payment method. The time needed for funds to appear depends on the bank or payment provider. See our Return & Refund Policy.

If a charge appears incorrect, contact us with your order number and the transaction date. Share only the minimum information needed to identify the order.

• Use a secure connection and keep account credentials private.
• Do not send full card details or authentication codes by email.
• Review your order confirmation and payment-provider statement.
• Report suspicious communications claiming to represent Cortanew™ to our support email.