To request a return, contact service@cortanew.com with your order number, the item you wish to return, and the reason for your request. Include the delivery date and relevant photographs when helpful.

Contact us promptly after deciding that you wish to return an item. We will review your request under the return terms disclosed for your purchase and applicable consumer law, then provide the relevant instructions.

This policy does not impose a shorter deadline on any statutory right of withdrawal or remedy for faulty goods. Where a product-specific voluntary return period is offered, it will be disclosed before purchase.

For voluntary change-of-mind returns, items should be unused, clean, unaltered, and complete, with original packaging where applicable. Please package returns securely to protect them in transit.

Cutting film or screens, trimming components, applying adhesives, or installing hardware may affect eligibility for a voluntary return. This does not remove rights for faulty, misdescribed, or otherwise non-conforming goods, or statutory withdrawal rights where they apply.

Contact us promptly if your item arrives damaged, faulty, incomplete, incorrect, or materially different from the description. Tell us what happened and include supporting images when available.

We will assess the issue and provide an appropriate remedy, such as repair, replacement, or refund, as required by the circumstances and applicable law. We will explain return arrangements and cover return costs where we are required to do so.

Contact us before sending merchandise so that we can identify the correct return destination and provide instructions. Our registered business address is not automatically a returns warehouse.

A statutory withdrawal notice does not depend on prior approval from customer support. Please still contact us for shipping instructions to avoid sending a parcel to the wrong address. Keep your shipping receipt or tracking information.

For voluntary change-of-mind returns, customers are responsible for return-shipping costs unless a different arrangement was disclosed before purchase or agreed by support. For faulty or incorrect goods, return costs will be handled according to applicable law.

Original shipping charges may be non-refundable for voluntary returns unless otherwise agreed or required by law. Where a statutory right requires reimbursement of standard outbound delivery, that reimbursement will be provided. Any lawful deduction will be explained.

Once an eligible return has been received and reviewed, or the required refund conditions have otherwise been met, we will notify you of the outcome and issue the approved refund, normally to the original payment method.

Your bank or payment provider may need additional time to display the credit. Refunds will be processed within any deadline required by applicable law. Contact us if you need help tracing an approved refund.

If you would prefer a different size or item, contact us to check available options. An exchange depends on eligibility and stock availability.

For cancellation before dispatch, contact us as soon as possible. Cancellation may no longer be possible once fulfillment has begun, but statutory cancellation rights and after-delivery remedies remain unaffected.

Nothing in this policy limits mandatory consumer rights in your country or region.

Where the EU statutory withdrawal rules apply, you generally have 14 days after receiving eligible goods to notify us that you wish to withdraw, and a further 14 days after that notice to send the goods back. Exceptions can apply, including genuinely made-to-order or clearly personalized goods.

For a qualifying EU withdrawal, we reimburse payments, including standard outbound delivery costs, within 14 days of receiving the withdrawal notice; reimbursement may be withheld until the goods or evidence of their return are received, as permitted by law. Extra costs for a premium delivery option are not required to be reimbursed. You may inspect goods as you would in a shop; any permitted deduction for excessive handling will be explained.

To notify us, email a clear statement that you wish to withdraw, including your name, order number, item, and delivery date. Mandatory rights for defective goods are separate from change-of-mind returns.